Orders $250 and over will enjoy free & fast shipping!

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are EXEMPT from being returned. Consumables and wearable goods such as incense, t-shirts, earrings, bracelets, rings, malas and pendants cannot be returned.

Additional non-returnable/non-refundable items:

  • Shipping/postage costs
  • Gift cards
  • Delhi Personal Shopper Services

To complete your return, we require a receipt or proof of purchase.


We offer a three month warranty on all our beads. This is valid from the date of purchase. Your warranty covers manufacturing faults but does not cover general wear and tear. At our discretion we will replace, or where possible, repair damaged products. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tibetanemporium@mail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged as a result of our failure to take proper care. We are not responsible for the defectiveness or any damage incurred by the handling of the courier or Australia post staff. If you need to exchange it for the same item, send us an email at tibetanemporium@mail.com and send your item to: Tibetan Emporium, 64 Norwood Rd, Buxton NSW 2571, Australia.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: Tibetan Emporium, 64 Norwood Rd, Buxton NSW 2571, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange/refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.